Terms and Conditions

Platform Access Agreement

Marahb operates an online marketplace for the sale of furniture in the UAE and Gulf Co-operation Council countries. By becoming a vendor on our platform, you agree to these Terms and Conditions.

All vendors must provide complete and accurate business details including full company name, address, and registration number as per trade license. Products to be promoted on the Platform shall be detailed in separate documentation and regularly reviewed by both parties.

The Products

Vendors agree to meet all customer orders for Products on the Platform in accordance with agreed delivery terms. All Products must be:

• Sourced, manufactured, packed, supplied and installed in accordance with Good Industry Practice
• In compliance with Product specifications and all Applicable Laws
• Of satisfactory quality and fit for consumption by the general public
• Delivered free of defects caused by poor workmanship or quality of materials

Vendors may make changes to Product specifications provided the changes do not adversely affect quality, with notice to Marahb as soon as reasonably practicable.

In the event of a defective Product, Vendors must provide written notice to Marahb with details of the defect and replace the Product within 20 days. For Product recalls, Marahb shall assist in notification, but costs and control remain with the Vendor.

Vendors must provide minimum three months prior written notice of any Products intended for discontinuation, and maintain accurate, complete, and up-to-date listings including Product descriptions, images, specifications, pricing, and stock levels.

Product Orders

Payment confirmation from the end customer creates a purchase order with a unique identification number and email notification to the Vendor, allowing Products to be prepared for delivery from the relevant warehouse.

Each purchase order shall state: the delivery and installation date, and delivery location. Vendors must ensure purchase order numbers are referenced in all subsequent correspondence relating to the Products and end-customer.

Products ordered shall meet relevant specifications, be delivered by the Vendor on the delivery date at the delivery location, and be fully installed, operational and functional. Delivery and installation takes place during normal business hours unless agreed otherwise in writing.

Product Transport, Installation & Returns

Vendors must ensure Products are manufactured in accordance with Good Industry Standards, properly stored, packed, secured and transported to reach their destination in good condition.

Installation must be performed by qualified technicians in a workmanlike manner according to manufacturer specifications and all Applicable Laws. Vendors shall provide all tools and ancillary equipment necessary for proper installation at no additional charge.

Each delivery must be accompanied by a delivery note showing the purchase order number, Product type and specifications, and operating and maintenance manuals. Delivery is completed upon sign-off by the end customer.

For late deliveries beyond the stated period without valid cause, Marahb may impose penalties or service credits, reassign orders to alternative vendors, or suspend/terminate Vendor's account after repeated violations.

Non-conforming Products will be replaced at Vendor's cost or the end customer provided with a full refund. Vendors must accept eligible returns within 7 days and promptly process refunds and/or replacements. All costs associated with returns of defective, damaged, or misdescribed Products are the Vendor's responsibility.

Disputes regarding returns shall be resolved by Marahb acting reasonably, whose decision shall be final and binding. Repeated quality issues may result in penalties, suspended listings, or account termination.

Fees Payable to Marahb

Marahb charges a flat 15% commission on the gross sales value of each transaction processed through the Platform (excluding VAT and shipping costs).

Example: If a Product sells for AED 10,000 (excluding VAT/shipping), Marahb will deduct AED 1,500 as commission and remit AED 8,500 to the Vendor.

Marahb reserves the right to amend its pricing structure on 30 days prior written notice to the Vendor. All fees are non-refundable unless otherwise stated. Continued use of the platform constitutes acceptance of revised fees.

Payment to Vendor

Marahb shall remit payment of net sales proceeds (after deduction of fees, commissions, refunds, chargebacks, and applicable taxes) to Vendor's designated account on a bi-weekly basis.

Transactions that remain pending due to disputes, returns, or other unresolved issues at the payout cutoff will be carried over and processed in the next payout cycle.

Vendors have access to a monthly statement via the Marahb Vendor Dashboard showing amounts paid out and any penalties/deductions. If Marahb disputes any invoice item, the undisputed part shall be paid, with both parties using reasonable endeavours to settle disputed amounts. Marahb may set off any liability of the Vendor against any liability of Marahb to the Vendor.

Tax

The Vendor is solely responsible for the collection, remittance and payments of any or all taxes, charges, levies, assessments and other fees imposed by governmental authorities in respect of the purchase, sale, importation, or distribution of Products.

Unless otherwise agreed and stated on the Platform, all amounts for the sale of Products are inclusive of any value added tax, sales tax or equivalent tax.

Vendors must ensure compliance with all UAE Federal Tax Authority (FTA) requirements, GCC tax requirements and any other relevant tax laws. Marahb may withhold or deduct taxes as required by law and provide Vendor with reasonable documentation. Vendor shall indemnify Marahb against all claims or penalties arising from Vendor's failure to comply with tax obligations.

Customer Loyalty Program

Vendor expressly acknowledges that Marahb shall be permitted to operate its customer loyalty scheme ("Ro'ya") and issue points and rewards to end customers.

Vendor agrees to bear the cost of any customer credits, points, or discounts per the Loyalty Program Terms. Vendor's participation is mandatory if listed as a condition of platform usage.

Ro'ya shall be owned, operated and managed by Marahb. In the event of any dispute or disagreement in relation to Ro'ya, the final resolution and decision shall be made by Marahb.

Compliance with Laws and Policies

Each Party shall comply with all Applicable Laws relating to its activities under this Agreement, as they may change from time to time, and with any conditions in applicable licences, registrations, permits and approvals.

Vendors are responsible for and must comply with all laws affecting the manufacture, sale, packaging and labelling of Products within the Territory, and for obtaining necessary import licences, permits, customs duties, clearance charges, taxes, brokers' fees and other amounts payable in connection with importation and delivery of Products.

Vendor agrees not to engage in any fraudulent, deceptive, abusive conduct, or conduct in violation of applicable laws, including listing prohibited, counterfeit, or unsafe Products, manipulating reviews or ratings, or misrepresenting products or business credentials.

Marahb may immediately suspend or terminate Vendor's account and withhold payments if misconduct is suspected. Vendor must cooperate fully in any investigation. Vendor affirms all registration information is accurate, current, and complete, and will promptly notify Marahb of any material changes.

Trademarks

Vendor grants to Marahb the right to use the Trade Marks on its Platform in the promotion, advertisement and sale of Products, subject to and for the duration of this Agreement. Marahb shall market and sell Products only under the Trade Marks.

Each Party shall promptly notify the other of any infringement or suspected infringement of Trade Marks or any claim that any Product infringes third party rights. The Vendor shall decide what action to take, conduct and have sole control over any consequent action, pay all costs, and be entitled to all damages and sums awarded.

Vendor is solely responsible for registration and maintenance of marks or designs relating to Products. Marahb shall not obtain or register any trade marks similar to the Trade Marks.

Upon termination, Marahb will immediately stop using all or any part of the Trade Marks. No rights or obligations in respect of Intellectual Property Rights other than those expressly stated are granted or to be implied.

Product Liability and Insurance

Vendor shall indemnify Marahb against any liability incurred in respect of damage to property, death or personal injury arising from any fault or defect in materials or workmanship of Products, and any reasonable costs, claims, demands and expenses arising from that liability, except to the extent the liability arises from action or omission of Marahb.

Marahb shall, upon becoming aware of a matter which may result in a claim, give Vendor written notice of details, allow Vendor exclusive conduct of proceedings, and not admit liability or settle without Vendor's consent.

Vendor shall maintain product liability insurance with a reputable insurer for any and all liability for claims that Products are faulty or defective, and provide a copy of the insurance policy to Marahb on request.

Vendor shall maintain appropriate, up-to-date and accurate records to enable immediate recall of any Products or batches from retail or wholesale markets, including records of deliveries to end customers with purchase order numbers, delivery dates, names and addresses.

Warranties & Indemnities

Vendor warrants that all Products will comply with specifications and Applicable Laws, be manufactured in accordance with Good Industry Practice, be of satisfactory quality and fit for consumption by the general public, and be delivered free of defects.

Vendor warrants it has obtained and shall maintain all licenses, permissions, authorizations, consents and permits required to operate in the Territory, and is authorized to manufacture, market, distribute and sell Products in accordance with Applicable Laws.

Vendor shall indemnify and hold Marahb harmless from any Liabilities resulting from material breach of this Agreement which has caused actual loss, breach of Product warranty, any third party claim for breach of intellectual property rights in relation to Products, or any regulatory fine for Product failing to meet warranty requirements.

Limitation of Liability

The Parties expressly exclude the right to claim indirect, special, consequential or punitive damages.

To the extent permitted by Applicable Laws, liability of either Party under this Agreement shall be limited as agreed between the parties. The limitation shall not apply where the Product has caused death or personal injury, either Party has breached through gross negligence, wilful default or fraud, or a third party makes an Intellectual Property infringement claim against Marahb in relation to Products.

Termination

Either Party may terminate this Agreement on providing 30 days prior written notice.

Either Party may terminate with immediate effect by written notice if the other Party commits a material breach and fails to remedy within ten Business Days of being notified, repeatedly breaches terms, takes any step toward administration or liquidation, suspends or threatens to suspend or cease business, or experiences financial deterioration placing capability to fulfill obligations in jeopardy.

A court order is not required to give effect to termination. Certain clauses shall survive and continue in full force after termination.

Termination shall not affect any rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach which existed at or before termination.

Confidentiality

Each Party undertakes not to disclose the other Party's Confidential Information during the Agreement and for two years after termination, except to employees, officers, representatives or advisers who need to know for carrying out obligations, or as required by law.

Each Party shall ensure Recipients comply with confidentiality obligations. Confidentiality obligations do not apply to information in the public domain other than through breach, shown to have been known before disclosure, or lawfully obtained from another source.

No Party shall use the other Party's Confidential Information except to perform obligations under this Agreement. Each Party shall maintain Good Industry Standard policies, procedures, training and programs to ensure employees can identify and handle confidential information appropriately.

Governing Law and Jurisdiction

This Agreement and any disputes or claims arising from its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Dubai International Finance Centre (DIFC).

Each party irrevocably agrees that the courts of the DIFC shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.

General Provisions

Variation: No amendments or variations to this Agreement shall be effective unless made in writing and signed by duly authorized representatives of the Parties.

Assignment: Neither Party shall assign, transfer, or deal with any rights and obligations without prior written consent, except either Party may assign to a person to which it transfers that part of its business to which this Agreement relates, provided the assignee undertakes in writing to be bound by the assignor's obligations.

Force Majeure: If a Party is prevented, hindered or delayed by a Force Majeure Event, it shall not be in breach or liable for failure or delay in performance. The Affected Party shall notify the other Party and use reasonable endeavours to mitigate the effect.

Relationship: Vendor and Marahb shall be independent contractors. Nothing in this Agreement makes either Party an agent, legal representative, subsidiary, joint venturer, partner, fiduciary, employee or servant of the other. Neither Party shall act on behalf of the other without prior written consent.

No Waiver: Failure to exercise or enforce any right shall not be deemed a waiver of such right or prevent exercise or enforcement of any right.

Contact Us

For questions regarding these Terms and Conditions, please contact: